Translation of medical records and interpreting
from the capital to Esch-sur-Alzette and Diekirch
Hospital teams, practices and care services receiving patients of every origin. A patient sharing no language with the team, a file from another country, a consent form to obtain.
1 h
Answer, seven days a week
24 h
Interpreter in consultation
2
Readers on every report
70+
Working languages
What the health & care sector sends us most often
Close to half the residents of the Grand Duchy hold a foreign nationality, and employees who come in from the neighbouring countries are usually treated where they live. One patient can therefore have a general practitioner in one country, a specialist in a second and a health insurance fund in a third. The report then travels with its units, its abbreviations and its department names, and it has to stay usable for the clinician who reads it next. Those liaison documents are what reaches us most often.
Letters between clinicians
Discharge letters, operation reports, case histories and specialist opinions, rendered with the headings in use where they will be read.
Laboratory and imaging
Laboratory panels, imaging reports and functional tests, with units and reference ranges kept exactly as they appear in the source.
Care received outside the country
Prior authorisation requests, cover forms, foreign hospital invoices and papers to be produced to the health insurance fund.
Informed consent
Consent forms, patient information sheets and documents handed over before a procedure, written to be understood without medical training.
Clinical research
Protocols, investigator brochures, submissions to an ethics committee and questionnaires filled in by participants.
Leaflets and devices
What travels with a health product: the leaflet for the patient, the summary of characteristics, a device's instructions, vigilance paperwork.
The health & care sector in a country where three languages coexist
Close to half the residents of the Grand Duchy hold a foreign nationality, and the country takes in some 220,000 workers every day from France, Belgium and Germany. In a consulting room that statistic turns very concrete: the person facing the clinician masters neither Luxembourgish nor, necessarily, French or German. A symptom nobody manages to describe stays invisible, a consent form signed without being understood protects no one, and a roughly grasped dosage is paid for later.
Our healthcare interpreters hold to a strict discipline: convey everything said, in both directions, without softening bad news, without trimming an embarrassed answer, and without ever speaking in place of the doctor or of the patient. Portuguese leads the requests, followed by English, Italian, Ukrainian and the languages of the western Balkans. When nobody saw the situation coming, the phone line remains the fastest route to an interpreter within minutes, Sundays included.
On documents, a patient treated here and then followed up at home, or the reverse, forces a file from one clinical terminology into another. Reports, imaging, discharge letters and protocols go to linguists trained in medicine, then to a reviser from the same field. Health data stays on European servers, under GDPR, and is erased at your request.
- Report of the procedure and the follow-up given
- Informed consent form
- Transfer of the file to a hospital outside the country
- Blood work, CT and MRI with their reading
When the spoken word counts as much as the written one
There are moments when writing is no longer enough: the patient has to ask the question and hear the answer in their own language.
Consultation and hospital stay
Arriving on the ward, the bedside round, the briefing before theatre and the last talk before going home.
Breaking a diagnosis
The conversation where the next stage of treatment is decided tolerates no approximation. We advise an interpreter physically present rather than a phone line.
Pregnancy and paediatrics
Antenatal appointments, birth preparation and follow-up of the newborn when the mother speaks neither French nor German.
Unplanned arrival
An interpreter reachable by phone straight away, relayed by someone on site if the stay goes on.
A schedule of medical procedures never maps exactly onto the one used next door. Translating a procedure as closely as its words allow can make it match, for the recipient, a service that opens no entitlement, and the refusal of cover only arrives weeks later. Our rule runs the other way: the source heading stays visible, an equivalent is offered only where it is established, and its absence is written out in plain terms.
Four steps between your upload and the handover
A single project manager follows your health & care file from the first message to the handover, so that no instruction gets lost on the way.
- 01
Send the document as it is
A phone snapshot will do, badly framed included. For a spoken assignment, give us the date, the address of the appointment and the two languages involved.
- 02
Price and deadline inside one hour
You receive the price, the handover date and the route chosen: sworn where an authority requires it, standard in every other case. No commitment attached.
- 03
A linguist from the field takes it on
The text goes to someone who uses health & care terminology every day, and a second linguist reads it again before anything leaves us.
- 04
File delivered or interpreter on site
The file reaches you electronically. The stamped copy follows by registered post when the recipient insists on it, and the interpreter turns up at the agreed address.
A patient expected tomorrow, with a file from abroad?
Two reads on every report, an interpreter on site or online, and a priced answer inside the hour, Saturdays and Sundays included.
What changes the moment a health & care file reaches us
The file stays inside the circuit
Nothing passes through a translation engine open to the public. Documents remain on servers located inside the European Union, and one message from you has them erased.
Figures are read separately
Units, concentrations, dosages, dates and the side operated on are checked in a dedicated pass, apart from the reading of the text: a wrong figure escapes anyone following the meaning.
The specialist for the field, not the first one free
A specialised text goes to someone who practises in that area. A tight handover date does not suspend the rule: it only shortens the time we have to find the right person.
Confidentiality signed before anything is opened
Everyone involved signs a confidentiality undertaking before reaching your file. Documents sit on infrastructure located inside the European Union and are erased on a written request.
The approved quote is the invoice
Nothing is added later. Revision, layout work and delivery are inside the figure stated at the outset.
No travel charge
Luxembourg, Esch-sur-Alzette, Differdange, Dudelange, Bettembourg, Mersch, Ettelbruck: the interpreter travels there without the journey being billed.
Frequently asked questions
A cross-border worker is followed in two countries: who translates the file?
We do, and both ways. Those exchanges are daily business here, where a large share of employees live outside the Grand Duchy. Units and reference ranges are the ones the receiving clinician knows, and anything without an equivalent on their side is flagged in a note.
Which languages do care services ask for most?
Portuguese comes up very often, which surprises nobody here, then English, Italian, Serbian, Romanian and Arabic. French and German already circulate between clinicians. All of them sit among the 70 and more languages we cover, and an interpreter can be booked within 24 hours.
A patient turns up without an appointment, what do you do?
The phone line opens first, often inside the hour following the call; an interpreter sets off afterwards if admission is confirmed. We are reachable between 8am and 10pm, weekends included, because arrivals like that pay no attention to office hours.
Is an informed consent form translated like the rest of the file?
No, and it is the item that calls for the most care. It has to stay close to the protocol without becoming unreadable for someone with no medical background, two demands that pull in opposite directions. The translator produces a first version, then a reviser from the same field settles the passages where precision and clarity collide.
Get your free quote within the hour
A document or a date is all we need. You get the price, the deadline and the form of certification Luxembourg authorities will expect. You decide afterwards.